The original 100+ page 'Monthly Sales Report' was time-consuming, difficult to read, and inconsistently formatted, leading to a communication gap when discontinued

In January 2025, I led the development of a revamped Monthly Sales Report using Jira and Teams. Posts are submitted via Jira, moderated by the Sales Operations team, and sent to the corresponding Teams Channel. The goal is to transition moderation to individuals closer to content creation and utilize AI for auto summaries and triaging

The new report, with clear guidelines, user-friendly interfaces, and automations, is easier to produce, ensures consistent quality, and delivers concise, actionable insights—enhancing collaboration and transparency between sales and product team

Certification in Jira Administration for Cloud (ACP-JCA) showcases those who understand IT Service Management (ITSM) concepts and terminology and how Jira Service Management, Confluence, Assets, Statuspage, and automation solutions support ITSM

I initiated and led a digital transformation at Wilhelmsen Ships Service, moving the management of our strategic initiatives from PowerPoint into Jira

This has enabled teams from across the globe to align with each other and track their progress in real time, while reducing unnecessary progress meetings outside of local business hours

This led to the increase Atlassian Jira and Confluence users from 150 mainly inactive users to over 500 active users in less than a year

To support the success of this project and enable every team member to follow the Triton Project Principles, Atlassian Jira and Confluence was chosen to manage and document all project work

As of today, I have onboarded over 200 team members (across multiple companies) into Atlassian Jira and Confluence, and continue to support them optimize their Ways of Working and the tools to meet their projects goals

Teams can now get a real time overview, more easily plan, track, and perform their work tasks with a greater level of transparency and collaboration

A Certification in Jira Administration for Cloud (ACP-JCA) showcases those who

• can interpret and translate business requirements into product configurations
• understand features specific to Jira for Cloud
• know the ins-and-outs of workflows, automation, security, permissions, field and screen customization, and system settings available through the user interface
• understand how administrative choices affect Jira's security, scalability and day-to-day manageability
• can leverage Atlassian resources and community to help your team implement best practices within Jira

This certification showcases Project Admins who are experts at managing and optimizing Jira Software’s Scrum and Kanban projects for their teams

This hands-on training course provides a solid foundation for developing an agile mindset. It introduces agile principles and methodologies, and uses Jira as a tool to practice agile-related concepts. This course is important because using agile processes and tools without understanding the “why” can lead to ineffective teams and processes

Provides information about the two types of Jira Software agile boards — kanban and scrum — so that you can determine the right board type for your team and customize it to fit your specific requirements. Analyze data from agile reports to understand velocity and cycle time, and see the impact of scope and estimation changes. This course is useful for Jira Administrators, Jira Project Administrators, scrum masters, and project managers

Ways of Working (WoW) - aligning team efforts with common goals, such as WSS Strategic Initiatives, and ensuring that teams achieve collective success

Tools - developing intuitive digital solutions that not only adhere to best practices but also enhance user experience and effectiveness, including Atlassian Jira and Confluence, Power Automate,...

Support - providing professional agile coaching and technical support, guiding teams seamlessly through every stage of their digital collaboration journey

87% score on the Professional Scrum with Kanban (PSK I) course that teaches Scrum practitioners how to apply Kanban practices to their work. Through theory, case studies, and hands-on exercises, participants will understand the importance of transparency and flow as it pertains to the Scrum framework

We learned how to use tools and build expertise and experience to use the design thinking method as a natural part of our daily work. We also, applied our learnings to identify real challenges/use case in internal processes and design solutions that actually matters to our end-users, and build the foundation for continuous improvement

6+ hours per week, including workshops, assignments, discussions and reflections

Leading the development of our Jeeves ERP, Salesforce CRM, and other systems for our global Supply Chain, Sales, and Finance teams. Bridge the gap between business and technology at the team-level, while consecutively supporting company-wide digitalization and improvements initiatives.

Solver of complex problems, reducing daily firefighting, and increasing system improvements for happy customers

Prioritizing backlog for 12+ members and 3 workstreams in the implementation of our big data platform

Synchronizing with partners, including Congnite, to accelerate delivery of improved functionality to end users

Delivering tangible insights to our manufacturing and vessel teams

Growing use of Jira and Confluence from one team of just 10 users to several teams with over 175 users in under 4 months

Establishing a community of Super Users to support each other in the development of templates, workflows, and automations of manual workflows

Implementing Jira Service Desk for all incoming IT operations and project requests

Enabling the business to operate efficiently through proper system/technology support, adapted/improved processes and the right competency, roles and responsibilities

Supporting global teams in transitioning from a project to a product organization

Facilitating increased digital maturness in the organization

In charge of the plan for integration of Odin Kapital systems, and importation of over 90K invoices + 5 year history in all stages of invoice lifecycle

Coordinating all teams at Melin (including senior management, Sales & Marketing, Customer Success, IT, Support, and Collectors) to identify edge cases and make for the most successful transition possible

Owning the actions’ list for all team members involved to ensure accountability and transparency

Ensuring control and communication around all ongoing projects

Building frameworks and structures to ensure good follow-up of everything that comes into the product backlog

Developing and managing the team so that they both understand the principles of agile development and translate them into daily work

Coaching Agile Teams 3.0 is a three day Certified workshop for experienced Agilists who wish to dramatically increase their overall agile coaching skills and effectiveness

The latest version, 3.0, is updated and expanded to address the complex environments in which most Agile teams (and Agile Coaches) operate

The Agile Facilitator is a two and one-half day Certified workshop for experienced Agilists who wish to dramatically increase their facilitation skills in general, especially as applied to Agile ceremonies, collaborative events, and other team “moments of truth”

The workshop focuses on professional facilitation skills and techniques as applied specifically within the Agile context

97% score on Professional Scrum Master II (PSM II) exam following the Professional Scrum Master (PSM) course that covered the principles and (empirical) process theory underpinning the Scrum framework, and the role of the Scrum Master in it. This course is a combination of instruction and team-based exercises, and teaches what is at the heart of the Scrum and Agile movement

92% score on Professional Scrum Product Owner (PSPO I) exam following the Professional Scrum Product Owner (PSPO) course that covered the role and accountability of a Product Owner on a Scrum Team and being an Agile product manager within the organization

Leading the evolution of CARMEN as a Software-as-a-Service (SaaS) on Microsoft Azure

Maximizing our product's value by aligning our development team's daily tasks with market/stakeholders needs and delivering software increments every Sprint

Continuously refining the CARMEN Product Backlog in Visual Studio Team Services (VSTS) through customer support, process management, concept development, and new business development

95% score on the Professional Scrum Master I (PSM I) exam following the Professional Scrum Foundations (PSF) course that teaches Scrum in a highly practical way. Working in a series of Sprints, teams of students build a software application, thereby facing real-life problems

85% score on the Scaled Professional Scrum (SPS) exam following the Scaled Professional Scrum (SPS) with Nexus Workshop course that teaches anyone involved with formulating, managing, and participating in scaled Scrum product development. Students use a hands-on case study to learn about Nexus and over 50 practices to reduce dependencies at scale

Development of the new website for Teleplan Consulting, optimized for modern browsers and mobile devices

Coordinating with various shareholders to identify current and potential audiences, update text/images, and teach others how to maintain the site

Migration from Wordpress to Squarespace, with multiple customized parts in HTML, CSS, and JavaScript

Four day SAFe Program Consultant (SPC) 4.0 training class, presented by Scaled Agile Gold Partner Context Matters, and hosted by agil8. The SAFe Scaled Agile Framework is an increasingly popular complete approach for large-scale, multi-team Agile projects and programs. It builds upon the use of Scrum and XP by Agile teams with specific Program practices and roles

Systematically rolling out the Agile transformation at all levels in our organization, starting with Scrum Foundation, Scrum Master, and Product Owner training courses and certifications

Scaling agile across teams through the management of dependencies between development teams reducing technical debt by 20% annually

Forming “communities of practice” to coordinate Agile leadership, DevOps practices, and all common build/deployment environments

Championing the long-term shift of all Travelpass documentation (user, technical, and sales & marketing) from a "project" to "product" focus

Overcoming shortfalls in existing processes by implementing Agile methodologies in both the creation and management of all documentation

Moving away from dependence on MS Word by reorganizing and managing documentation in Atlassian's Confluence

Agile consultant for internal and external products/projects

Guiding teams with on-time and on-budget delivery of software, documentation, and testing within the Scrum cycle

Expanding online collaboration using Visual Studio Online, SharePoint, JIRA/Confluence, and other tools

The two-day Certified Scrum Master training course taught by Agil8 that gave an understanding of agile and Scrum principles and practices in preparation for the certification exam

SPOCE PRINCE2 training courses are a mixture of input and practical sessions, delivered by an APM Group approved trainer with practical experience of project management and PRINCE2 methodology in preparation for the certification exam

Leading the Agile transformation at Teleplan Globe

Providing training that is both informative and useful

Helping our team members from all agile experience levels, backgrounds, and 8 different teams to work together to become more introspective, adaptive, and transparent - supported by various tools ex., LucidChart, SharePoint, VSTS

Leading a 18M USD tax offset program between Harris Communications and Teleplan Globe

Managing the multi-million USD loan of Harris technical data, hardware, software, and training to Teleplan

Ensuring the development of well documented and thoroughly tested multi-platform XMPP and Harris Tactical Chat IP (.NET) messaging components for use by all teams for internal and external interoperability for Military, Police, Telecommunication, and Civilian systems

Facilitating the Scrum process for the CARMEN utilities team from daily scrum stand-ups to review and retrospectives

Championing an empirical (experience) based approach to build developmental transparency, inspection, and adaptation

Ensuring inclusion of Definition of Done (DoD) with testing and documentation throughout each sprint

Taught by Testing Solutions Group, the ISTQB Advanced Test Manager (ISTQB ALTM) course extends the broad understanding of testing acquired at Foundation Level to enable the role of Test Manager to be performed in preparation for the certification exam

Taught by Testing Solutions Group, the ISTQB Foundation course covers the fundamentals of software testing, providing delegates with the necessary foundations for a career as a software testing professional in preparation for the certification exam

Responsible for the implementation of customer support, software testing, documentation, training, product demonstrations, and forums on a company level

Integrating people, processes, and tools to better fulfill ISO9001 and NATO AQAP Certification requirements

Administering and developing SharePoint Online for all project teams

Organizing and managing operational support activities for multi-million NOK defence release adhering to ITIL v3 practices

Meeting with defence purchasing personnel to co-ordinate support issues & co-ordinate with system implementation personnel on activation and cut-over

Leading user training courses across Nato (Belgium, UK, Germany, Italy, and Turkey), including writing course materials

Web design and administrating a cloud based SharePoint site to help each team more effectively collaborate in Customer Support, Documentation, Testing, and Training

Instituting PRINCE2 compliant SharePoint site templates to automate existing resources, as well as team and individual expertise

Assisting each team member to collaborate with lowest effort and maximum impact

Working with the FACNAV (DACAS and SOF kit) project team to maximize testing efficiency and effectiveness on critical defence releases to Norwegian Defence

Installation, configuration, and testing of FACNAV on MILDEF DM7/8 and DR10, Harris RF Radios, and VMware virtual machines

Writing and updating several key documentation deliverables, and serve as a critical eye on behalf of end users

Quickly gain proficiency in unrelated and highly specialized Defence and Telecommunications projects

Providing versatile support for project teams, including Test Manager, Trainer, Documentation writer, and Customer Support

Finding gaps between project deliverables and customer requirements for increased quality and customer satisfaction

Managing critical test releases and documents to customer

Quickly gaining proficiency as administrator/user of ASTRIX Radio Planning tool

Successfully proposing and implementing documentation strategy within tight deadline/budget

Taking leadership of the user acceptance testing (UAT) for National Bank of Abu Dhabi (NBAD) mobile app project, travelling alone to the United Arab Emirates getting Luup through a very difficult signoff

Smoke and regression testing on NBAD mobile app, updating out of date test cases, writing new test cases for updated mobile app functionality, and performing automation testing via emulator on Android, BlackBerry, and iPhone

Reorganizing and improving information flow of bug reporting to Luup support team

Working directly with Pareto Securities in the preparation of requirement specifications for mobile phone and tablet application, leading to in-house development through the fulfilment of customer project needs

Analyzing, designing and developing J2ME based mBricks cross platform framework to create mobile and tablet applications based on one source code with one consistent presentation across all major platforms and devices

Writing and deploying training material aimed at formalizing the setup of Windows development environment, and documented the procedures to publish apps on iTunes, Android Market, and BlackBerry App World

Development of site content, and administering mBricks' JIRA/Confluence site for both mBricks employees and customers

Installation and customization of plugins, documentation, planning, and bug reporting

Administering Atlassian's JIRA/Confluence for both internal and external use

Coordinate the release of cross-platform mobile applications (iOS, Android, and BlackBerry)

Hands on software testing at all stages in the product lifecycle

Key contributor in the construction and implementation of prescribed database monitoring process to acquire, integrate, and test latest Schneider Electric switchgear and PLC technologies to reliably supply industrial consumers

Monitoring entire product life-cycle from proposals, project specifications, design reports, and acceptance tests

Designing and enforcing key performance indicators of employees and subcontractors following Social Project Management methods to maximize collaboration, autonomy, and to realistically schedule delivery

Leading team of 3 in the development, testing, and maintenance of environmental, CDM and energy control system automation and safety monitoring to assess/improve product quality and operational efficiency using Scrum

Implementing technical solutions through a process-oriented approach for customer sites in Europe, South-East Asia, China, and the USA, engaging each member of the team through each stage by consulting with senior leadership

Managing development of server to produce live visibility of site performance and efficiency, accurate and reliable emission reduction calculations, and reports in a form preferred by the United Nations verifying authorities

Managing applications that covered a wide range of environmental, Clean Development Mechanism (CDM), and energy projects

Leading team of experienced software engineers in the development of remote telemetry, web, and mobile apps across the US, South East Asia, and China

Motivating team members while running concurrent projects with conflicting interests

Dissertation: “TactileTouch: Augmented Glove for the Enhancement of Restricted Finger Movements in PIN-Entry.” Designed and implemented software system to analyze real time restricted hand gestures to enhance text entry and point-and-click information retrieval for Thales Group research proposal (70%, First Class)

Courses: Databases, Object Oriented Programming with Java, Web Technologies, Programming in C, Software Engineering and Group Project, and Project Specification and Design

Successfully led and trained a 12-person flight in the successful completion of two obstacle-course missions

Courses: Communication Skills, Profession of Arms, Military Studies and International Security Studies, and Leadership Studies

Service in the 501st Combat Support Wing, 48th FIGHTER WING at RAF Lakenheath, 435th Air Base Wing at Ramstein AFB, and the 1st Fighter Wing at Langley AFB

Change of Command ceremonies, Combat Command staff meetings, and Distinguished Visitors interactions with airmen of ranks from E2 to O6, and provide care to injured troops on 18 Medivac aircraft returning from tours Iraq and Afghanistan

Enforcing core Air Force values and worked in teams to bridge the gaps between people from a variety of backgrounds and ranks, to build both personal/professional connections

Selected above peers as Duke's sole scholarship recipient and representative to Friedrich-Alexander University of Erlangen-Nürnberg, Germany (2008-09 Academic Year) where I achieved four 1 (top, "Sehr Gut") and five 2 (second highest, "Gut") marks

Awarded Duke's Residence Life & Housing Services, Community Assistant (CA) of the Year 2008-2009 for setting higher standards of providing 24x7 care for my 220 residents, and effectively leading fellow CAs in group building

Halpern-Rogath Curatorial Seminar co-curator of the acclaimed exhibition “WhimsicalWorks: Playful Designs of Ray and Charles Eames”, Arthur Ross Gallery

Courses: Cities and Intellectuals, Photography and the Politics of Representation, Art and Politics, Public Environment of the City: Intro to Landscape Design, Modernism: From the Artist's View, Augustine and Camus, Museum Methods 1 and 2, Capstone Project Seminar

Studied in Salzburg, Austria- European Economic Integration, European Cultures, and German (Fall 1999), Colorado Springs, CO- Leadership Studies, Family Life Studies, and Worldview Studies (Fall 2001)

Member Psi Chi International Honors Society in Psychology, Who's Who College Students (2003), Academic Dean’s List (5 semesters), and Recognition List (1 semester)